khel88 Privacy Policy

Introduction and Applicability

khel88 ("we", "our", or "platform") is a trusted online betting and casino platform in Bangladesh. We place the highest importance on our users' privacy. This Privacy Policy ("Policy") sets out how we collect, process, store, and disclose your personal information when you use our website, app, or any of our services.

This policy applies to all individuals who use our services — both registered members and unregistered visitors. By using our services, you are considered to have accepted the terms of this privacy policy.

If any changes are made to this policy, we will notify you by publishing them on the website. For significant changes, we may send a notification to your registered email.

What Information We Collect

khel88 may collect the following types of personal information:

• Identity Information: Full name, date of birth, national identity card number or other identity document details.
• Contact Information: Email address, mobile number, and current address.
• Financial Information: bKash, Nagad, Rocket, or Upay account details (minimum information required for transaction verification), deposit and withdrawal history.
• Account Information: Username, password (in encrypted form), account activity and login history.
• Gaming Activity: Betting history, preferred games, bonus usage records.
• Technical Information: IP address, device type, browser information, cookie data, and usage patterns.

Sharing Information with Third Parties

khel88 does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, limited information may be shared in the following circumstances:

• Service Provider Partners: Payment processors (such as bKash, Nagad, Rocket, Upay), technology providers, and customer support platforms — only the information necessary to provide the service.
• Legal Obligations: Based on court orders, government directives, or legal requirements.
• Fraud Investigations: With relevant authorities for the investigation of fraudulent activity.
• Business Changes: In the event of a company merger or acquisition, while maintaining data protection standards.

All third-party partners are contractually bound to comply with our privacy standards and may use information only for the specific purpose of providing the service.

International Data Transfers

In some cases, your information may be processed or stored outside Bangladesh. For such transfers, we ensure that appropriate data protection measures are in place in the destination country and that your information remains equally protected.

Security Measures

To keep your personal information safe, khel88 uses industry-standard security technology:

• SSL/TLS Encryption: All data transmitted on our website and app is protected with 256-bit SSL encryption.
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
• Two-Factor Authentication: A two-factor authentication option for additional account security.
• Regular Security Reviews: Our systems undergo regular security audits.
• Restricted Access: Only authorized staff can access the necessary data.
• Firewall & Intrusion Detection: To prevent unauthorized access and cyber attacks.

That said, no method on the internet is 100% secure. We strive to ensure the highest level of protection, but we cannot guarantee complete security.

Data Retention Period

We retain your data only for as long as necessary or legally required. Generally:

• Active account data: for as long as the account remains active.
• Closed account data: for at least five (5) years from the date of closure — due to legal obligations related to financial transactions.
• Transaction records: for the period required under applicable law.
• Customer support communications: for two (2) years from the date the issue was resolved.

Protection of Those Under 21

khel88 strictly provides services only to those aged 21 or above. We do not knowingly collect any personal information from minors.

We verify age at the time of registration. If we become aware that a person under the age of 21 has opened an account, we will immediately close that account and delete the associated data.

If you believe a child or minor is using our platform, please notify our support team immediately.